Frequently asked questions.
“How much does it cost to ship a car?”
The cost will be based on a couple of things; pickup and delivery locations, distance, open or enclosed, type of vehicle and vehicle’s condition. To get the exact cost of your vehicle transport, we recommend speaking to our transport specialists with the specifics about your transport or completing the request a quote form.
“Can I place items in my vehicle?”
The Department of Transportation prohibits the transport of household goods (personal belongings) in vehicles being transported. Personal items are not insured by the carrier’s insurance. An auto carrier can be fined and your items can be confiscated during routine inspections.
“How long does it take to ship a vehicle?”
It all depends on the location and destination of the vehicle. Weather can also affect the time it takes to deliver a vehicle. On average vehicle, transports take 2-3 days.
“How far in advance should I book?”
To better meet your pickup and delivery requirements, we suggest you schedule your vehicle transport a week in advance. If you are in need of expedite auto transport we have those services available.
“Do you guarantee pickup/delivery date?”
Yes – We will give you a time frame in which we will pick up your vehicle. After our driver picks up your vehicle, we can determine a delivery day and approximate time.
“Can I track my vehicle for status update?”
Yes – You can contact us via phone or email to request a vehicle status. Just provide us with your order number or vehicle type and pickup/delivery locations.
“Does the size of my vehicle matter?”
Yes – The size of your vehicle determines if an oversized vehicle service is needed. Larger vehicles occupy the same amount of space used by two standard mid-size cars.
“Can I transport an inoperable vehicle?”
Yes – We can transport non-running vehicles. Although your vehicle is inoperable, it must still roll, steer and brake properly. Make sure you communicate to our transport specialist that your car is non-operational.
“Is my vehicle insured during transport?”
Yes – Vehicles are insured up to $100,000 on the open carrier and up to $250,000 on the enclosed carrier. Your vehicle is fully insured against negligent damage caused by carrier or carrier equipment failure during transport.
“What should I do if there’s any damage to my vehicle?”
If your vehicle is damaged during auto transport, all damage should be noted on your bill of lading. Obtain the driver’s signature acknowledging the damage and contact us immediately via phone before signing any paperwork.
“Do I have to be present for pickup/delivery?”
Yes and No – At pick-up and delivery, you or someone assigned by you must be present to inspect the condition of the vehicle and sign the bill of lading.
“What are your forms of payment?”
We accept Visa, MasterCard, American Express, Discover as a form of payment for DEPOSITS ONLY. The remaining balance is due upon delivery and MUST be in the form of CASH or CERTIFIED CHECK.
“Is my deposit refundable?”
Yes. Your booking deposit is refundable IF your order is canceled before our truck has been assigned to pickup your vehicle(s). Canceling your order after our truck has been assigned, the booking deposit is not refundable.
“Are there any hidden charges?”
No – All costs of transporting your vehicle are included in our quote. Your quote includes pickup, delivery, insurance and taxes.